![]() The cost of Element is from $3 per monthly active user (MAU), if you don’t have it yet. So it’s not just conversations with customers and prospects via websites and apps that are E2EE, but subsequent internal discussion too if Chatterbox connects to Element or another Matrix-based platform. Chatterbox is open sourced under the Apache License too, so you can check yourself that it will not bring any nasties to your websites or apps and tweak as needed: check out the code on Github! Those with existing web and in-app chat can upgrade to E2EE with little more than a few clicks, by choosing our fully-managed hosted version which provides a few extra bells and whistles to help manage the routing of conversations for agents.Īnd finally, being Matrix-based, Chatterbox is interoperable with any other Matrix-based app. That’s because it’s built on the Matrix open standard, and the Hydrogen open source SDK, so all the painstaking work of creating an E2EE stack is already done. Either way the company owns and manages all its customer conversations (meaning the company retains its data sovereignty), making compliance crystal clear and very straight forward.Ĭhatterbox is just as quick and easy to deploy as a standard embedded chat, despite being E2EE. And from the company’s side of things, there’s an array of options around automation, query routing, workflow and productivity to ensure excellent customer service.Ĭhatterbox can be deployed on-premise, or is available as a hosted solution. It doesn’t feel any different for customers and prospects - there’s no need for them to register or create an account just because it’s E2EE, and it still supports persistent messaging. It's fully hosted so you can embed it within minutes! Chatterbox is a Matrix-based embedded chat for a website or app. If your live chat use case is better served by end-to-end encryption - from banking or healthcare, to counselling services or technical support - then Chatterbox is an ideal solution. The big differentiator for Chatterbox as an embedded chat, is that it’s end-to-end encrypted. That scenario set us thinking about how Matrix-based embedded chat can act as a ‘rising tide’ to improve secure communication between companies and their customers.Įlement already has a large number of companies in sectors such as private banking that give their own customers an Element account, but Matrix-based embedded chat enables that level of security on a far larger scale.Īnd for the hundreds of security-conscious organisations that already use Element for collaboration and messaging, Chatterbox is a beautiful complement - extending the benefit of end-to-end encryption to their customers and prospects by using Matrix-based chat in their websites and apps. All of which means that Germany’s local doctors, clinics, hospitals and insurance companies will need to add TI-Messenger compliant messaging and VoIP to their existing websites and apps. The TI-Messenger standard is Matrix-based, and will be used by more than 150,000 healthcare organisations across Germany to support its 83M citizens. The entire German healthcare system is adopting its own messaging standard ( TI-Messenger), to help protect healthcare information by keeping it both data sovereign and E2EE. Via GIPHY Inspired by Germany’s healthcare systemĪs is so often the case, necessity was the mother of invention. We’re outrageously pleased to launch Chatterbox, an embedded chat built on Matrix! It gives companies and public sector organisations a super easy way to upgrade their security, by simply switching to end-to-end encrypted live chat within their websites and apps. Chances are it’ll be a long wait for a reply, followed by a discreet ‘no’ and references to HTTPS and SSL. Test it out now - open your banking or healthcare app and ask if the live chat is end-to end encrypted. Or that when you’re in your bank’s app, the live chat would be E2EE. You’d automatically think that a healthcare insurance firm would provide its customers with E2EE webchat. It’s a surprise to most people that the majority of embedded chat is not end-to-end encrypted (E2EE).Īnd that’s perfectly understandable. Say hello to Matrix-based end-to-end encrypted embedded chat!
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